Return & Refund Policy

Return Eligibility

  • You can return an item within 7 days of receiving it.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Certain items (e.g., personal care, perishable goods, and customized products) cannot be returned.

How to Initiate a Return

  1. Contact us at 📧 somihopm2024@gmail.com or 📞 01537571561 with your order details.
  2. We will guide you through the return process and provide a return address.
  3. Ship the item back to us using a reliable courier. The return shipping cost is the buyer's responsibility.

Refund Process

  • Once we receive and inspect the returned item, we will notify you.
  • Approved refunds will be processed within 7 business days via your original payment method.
  • Shipping fees are non-refundable.

Exchange Policy

  • If you receive a damaged or incorrect item, we will send a replacement at no extra cost.
  • Please contact us within 48 hours of receiving the item with clear photos of the issue.

Contact Us

For any return or refund inquiries, feel free to reach out:
📧 Email: somihopm2024@gmail.com
📞 Phone: 01537571561